Shipping policy

Shipping Policy

Last updated: September 1, 2026

Thank you for shopping with Dearly Desire.

This Shipping Policy explains how orders placed through the Dearly Desire website are processed, shipped, delivered, and handled when issues arise.

By placing an order with Dearly Desire, you acknowledge and agree to the terms of this Shipping Policy, our Terms of Service, and our Refund and Return Policy, except where applicable law provides otherwise.

1. Order Processing

Orders are normally processed within 1–3 business days after successful payment authorization.

Processing time is separate from shipping transit time.

For example, an order that takes two business days to process and is shipped using a shipping method with an estimated three-to-five-business-day transit time may take approximately five to seven business days from the date of purchase.

Processing times may be longer during:

  • Holidays;

  • Promotional events;

  • Product launches;

  • High-volume periods;

  • Unexpected inventory issues;

  • Severe weather;

  • Carrier disruptions;

  • Supplier or fulfillment delays; or

  • Other circumstances outside our reasonable control.

We will make reasonable efforts to process orders within the timeframe stated on the Store or at checkout.

2. Shipping Time Estimates

Shipping times displayed on our Store or during checkout are estimates unless expressly stated otherwise.

Estimated transit time begins after the order has been processed and transferred to the applicable shipping carrier.

We do not guarantee delivery by a particular date unless we expressly state that a particular delivery commitment applies to your order.

You should not rely on an estimated delivery date when planning for a time-sensitive event, gift, travel, or other deadline.

Where applicable law requires us to provide a specific delivery date or additional notice regarding a delay, we will comply with those requirements.

3. Advertised Shipping Times

Any statement regarding shipping or processing time is made based on information reasonably available to us at the time the statement is made.

We do not intentionally advertise shipping times that we do not reasonably expect to meet.

If we determine that we will not be able to ship an order within the timeframe represented at the time of purchase, we will provide any notice, revised shipping information, cancellation option, or refund required by applicable law.

For U.S. orders, federal law generally requires online sellers to ship within the advertised timeframe or, if no timeframe is stated, within 30 days. If we cannot meet the applicable timeframe, customers may have the right to cancel and receive a prompt refund.

4. Shipping Methods

Available shipping methods will be displayed during checkout when available for your order and destination.

Available methods may vary based on:

  • Shipping destination;

  • Product type;

  • Package dimensions;

  • Package weight;

  • Carrier availability;

  • Inventory location;

  • Service restrictions; and

  • Other fulfillment considerations.

Selecting an expedited shipping method generally affects transit time after shipment, not the time required to process the order before shipment, unless expressly stated otherwise.

5. Shipping Charges

Shipping charges are calculated and displayed during checkout unless a free-shipping offer or other promotion applies.

Shipping costs may depend on:

  • Destination;

  • Package weight;

  • Package dimensions;

  • Number of packages;

  • Shipping method;

  • Carrier;

  • Special handling requirements; and

  • Applicable promotions.

Shipping charges are generally non-refundable except where required by applicable law or expressly provided by our Refund and Return Policy.

6. Discreet Packaging

Privacy is important to us.

Where reasonably possible, Dearly Desire ships orders in plain, discreet outer packaging.

We do not intentionally display sexually explicit product names, descriptions, images, or similar content on the exterior of packages.

However, the package will necessarily contain information required for shipping and delivery, including the recipient's name and address and information required by the shipping carrier.

The name of the shipping carrier and other legally or operationally required information may also appear on the package.

We cannot guarantee that a carrier, payment provider, bank, email provider, or other third party will use discreet descriptions in its own systems or records.

7. Shipping Address Accuracy

You are responsible for providing a complete and accurate shipping address.

Please carefully review your shipping information before completing your purchase.

If you discover an error, contact us immediately at:

info@dearlydesire.com

We will make reasonable efforts to accommodate an address correction before shipment, but we cannot guarantee that an address can be changed after an order has entered fulfillment or been shipped.

If an order is returned to us because the address was incorrect, incomplete, undeliverable, or otherwise unusable, we may require additional shipping charges before reshipping the order.

Where appropriate, we may instead issue a refund in accordance with our Refund and Return Policy and applicable law.

8. Order Cancellation Before Shipment

We process orders as quickly as reasonably possible.

If you wish to cancel an order, contact us immediately.

Cancellation requests are not guaranteed once an order has entered processing, fulfillment, or shipment.

If we are able to cancel the order before shipment, we will process the cancellation and applicable refund.

Once an order has shipped, it may no longer be possible to cancel it. In that situation, any return or refund will be governed by our Refund and Return Policy.

Nothing in this section limits any cancellation or refund right provided by applicable law.

9. Tracking

When tracking is available, tracking information will generally be provided after the order has been shipped.

Tracking information may not become active immediately after a shipping label is created.

A shipping label being created does not necessarily mean that the package has begun moving through the carrier's network.

Carrier tracking information is provided by the carrier and may contain delays, inaccuracies, or gaps.

Dearly Desire does not control carrier tracking systems.

10. Carrier Delays

Once an order has been transferred to the shipping carrier, delivery is subject to the carrier's network and operating conditions.

Delays may occur because of:

  • Weather;

  • Natural disasters;

  • Transportation problems;

  • Carrier volume;

  • Staffing shortages;

  • Holidays;

  • Mechanical problems;

  • Facility closures;

  • Incorrect routing;

  • Customs processing;

  • Government restrictions;

  • Security events;

  • Address problems; or

  • Other circumstances outside our reasonable control.

Carrier delays do not automatically constitute a failure by Dearly Desire to fulfill an order.

However, if a carrier delay causes us to miss a legally applicable shipment commitment, we will comply with applicable law and provide any required notice or remedy.

11. Lost Packages

If tracking indicates that a package is delayed or potentially lost, contact us at:

info@dearlydesire.com

We may work with the shipping carrier to investigate the shipment.

Carrier investigations may take several business days or longer.

We may request information from you to assist with an investigation.

Where appropriate, we may replace the shipment, issue a refund, or provide another resolution consistent with our policies and applicable law.

12. Delivered but Not Received

If tracking shows that your package was delivered but you cannot locate it, please check:

  • Your mailbox;

  • Porch or normal delivery location;

  • Garage or other designated delivery location;

  • Around your property;

  • With household members;

  • With neighbors; and

  • Any alternative delivery location specified by the carrier.

You should also contact the shipping carrier as soon as possible.

If you believe your package was stolen or misdelivered, contact us at info@dearlydesire.com.

We may request that you complete a carrier claim or provide additional information before determining an appropriate resolution.

Where tracking confirms delivery to the address provided at checkout, Dearly Desire may not be responsible for theft or loss occurring after confirmed delivery, except where applicable law requires otherwise.

13. Packages Returned to Sender

A package may be returned to us because of:

  • An incorrect address;

  • An incomplete address;

  • Failure to accept delivery;

  • Refusal of delivery;

  • Failure to retrieve the package from a carrier facility;

  • An address that the carrier determines is undeliverable;

  • Customs issues; or

  • Other circumstances attributable to the recipient.

If a package is returned to us, contact us at info@dearlydesire.com.

We may offer to reship the order after the applicable additional shipping costs are paid.

Alternatively, we may issue a refund in accordance with our Refund and Return Policy and applicable law.

Original shipping charges may not be refundable when the return resulted from an incorrect address, refusal, failure to accept delivery, or other circumstance attributable to the customer, except where otherwise required by law.

14. Damaged Packages

If your package arrives visibly damaged, photograph the package before opening it whenever reasonably possible.

If the product appears damaged:

Do not use the product.

Contact us at info@dearlydesire.com as soon as reasonably possible and provide:

  • Order number;

  • Description of the damage;

  • Photographs of the package;

  • Photographs of the product; and

  • Any other information reasonably requested by us.

We may require the damaged product or packaging to be retained while the matter is investigated.

Do not dispose of damaged merchandise or packaging unless we authorize you to do so or applicable law provides otherwise.

15. Incorrect, Missing, or Wrong Items

If you receive an item that is incorrect, damaged, missing, or materially different from what you ordered, contact us at:

info@dearlydesire.com

Please include your order number and a description of the issue.

We will investigate and provide an appropriate resolution in accordance with our Refund and Return Policy and applicable law.

16. Multiple Shipments

Orders containing multiple products may be shipped in separate packages.

This may occur because products are fulfilled from different locations, become available at different times, or require different shipping methods.

You may receive separate tracking numbers for separate shipments.

Unless otherwise stated at checkout, you will not be charged additional shipping solely because we divide one order into multiple shipments.

17. Split or Delayed Fulfillment

If part of an order is unavailable or delayed, we may ship available products separately when reasonably practical.

If we cannot fulfill an order within the applicable timeframe, we will contact you and provide any options, cancellation rights, refunds, or delay notices required by applicable law.

We will not rely on this policy to avoid legally required refunds or cancellation rights.

18. Preorders and Backorders

If a product is specifically identified as a preorder or backorder, the expected availability or shipping timeframe will be disclosed where reasonably possible.

Preorder and backorder dates are estimates unless expressly guaranteed.

If a preorder or backorder cannot be shipped within the applicable promised timeframe, we will provide any notices, cancellation options, or refunds required by applicable law.

19. International Shipping

International shipping may not be available for every product or destination.

Where international shipping is offered, the customer is responsible for ensuring that the products ordered may legally be imported into the destination country.

International orders may be subject to:

  • Customs duties;

  • Import taxes;

  • VAT or similar taxes;

  • Brokerage fees;

  • Customs processing fees;

  • Carrier fees; and

  • Other government-imposed charges.

Unless expressly stated otherwise, these charges are the customer's responsibility.

Dearly Desire does not control foreign customs authorities and cannot guarantee that a shipment will be admitted into another country.

If customs refuses or prevents delivery, we will determine the appropriate resolution based on the circumstances, our policies, and applicable law.

20. Shipping Restrictions

Certain products may be subject to shipping restrictions based on applicable laws, carrier requirements, destination restrictions, product characteristics, or other circumstances.

We reserve the right to decline or cancel an order that we reasonably believe cannot lawfully or safely be shipped to its destination.

If we cancel an order because we cannot legally or reasonably fulfill it, we will refund amounts paid for the affected merchandise in accordance with applicable law.

21. Shipping to P.O. Boxes and Military Addresses

Shipping availability for P.O. boxes, APO, FPO, DPO, U.S. territories, and other special addresses may vary depending on the carrier and product.

If a selected shipping method is unavailable for the address provided, we may contact you to request an alternative address or shipping method.

22. Refused Deliveries

If you refuse delivery of an order, the package may be returned to us.

Refusing delivery does not automatically constitute cancellation or a valid return.

Once the package is returned, any refund will be handled according to our Refund and Return Policy and applicable law.

Additional shipping or return-to-sender costs may be deducted from a refund where permitted by law and where those costs resulted from the customer's refusal or other action.

23. Signature Requirements

For certain orders, Dearly Desire or the shipping carrier may require an adult signature or other delivery confirmation.

If a signature is required, the customer is responsible for making reasonable arrangements to receive the shipment.

Failure to receive a shipment because the recipient was unavailable does not automatically constitute a failure to ship or deliver by Dearly Desire.

24. Shipping Insurance and Claims

Where available, Dearly Desire or the shipping carrier may maintain shipping insurance or other protection for certain shipments.

The existence of insurance does not guarantee that every loss, theft, damage, or delay will qualify for reimbursement.

We may require cooperation from the customer in submitting information necessary for a carrier or insurance claim.

25. Fraud Prevention and Order Review

To protect Dearly Desire and our customers, orders may be reviewed for fraud, payment issues, address discrepancies, unusual purchasing activity, or other security concerns.

We may delay processing while an order is being reviewed.

We may cancel an order when we reasonably believe that the transaction is unauthorized, fraudulent, unlawful, or otherwise presents a material risk.

If an order is cancelled for this reason, any applicable refund will be processed to the original payment method or otherwise handled as required by applicable law.

26. No Guaranteed Delivery Unless Expressly Stated

Unless Dearly Desire expressly provides a written delivery guarantee for a specific order or shipping service, shipping and delivery dates are estimates only.

Purchasing an expedited shipping method does not necessarily guarantee delivery by a specific calendar date.

Expedited shipping generally refers to the carrier's transit service after fulfillment and does not necessarily shorten order-processing time.

27. Events Outside Our Control

Dearly Desire will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including:

  • Acts of God;

  • Natural disasters;

  • Severe weather;

  • Fire;

  • Flood;

  • War;

  • Terrorism;

  • Civil unrest;

  • Government action;

  • Public-health emergencies;

  • Labor disputes;

  • Carrier disruptions;

  • Transportation failures;

  • Utility or telecommunications failures;

  • Cybersecurity incidents;

  • Supplier interruptions;

  • Warehouse interruptions; or

  • Other events beyond our reasonable control.

This provision does not eliminate any rights or obligations that cannot legally be excluded.

28. Relationship to Our Other Policies

This Shipping Policy should be read together with:

  • Our Terms of Service;

  • Our Privacy Policy; and

  • Our Refund and Return Policy.

If there is a conflict between this Shipping Policy and a mandatory requirement of applicable law, the applicable law will control.

If there is a conflict between this Shipping Policy and a specific promotion or shipping offer, the terms of that promotion or offer will control to the extent permitted by law.

29. Changes to This Shipping Policy

We may update this Shipping Policy from time to time.

The latest version will be posted on this page with the updated “Last updated” date.

Changes will apply prospectively unless otherwise required by law.

30. Contact Us

For questions regarding shipping, delivery, tracking, or an existing order, please contact:

Dearly Desire

Email: info@dearlydesire.com

When contacting us about an existing order, please include your order number whenever possible.